Executive- Technical Support_ Bangalore

1 - 4 Years

Job Description

Role Overview
The Technical Support Officer is a key member of the Technical Support function, who interfaces with customers and resolvestechnical issues to ensure complete operational satisfaction. He or she may also be a Team Leader of a group of Support Executives
and responsible for ensuring that the team meets its goals.
The Technical Support Officer is directly involved in handling answering customer queries over telephone, email, via remote access, and field visits. He would report to the Technical Support Lead if in the Help-desk Team, or to the Branch/Regional Manager if part ofthe Regional Support Team.

Tasks & Responsibilities
To be completely familiar and conversant with all the features and benefits of the companies products and services, and toconvey this to customers when required.
To interact with customers and resolve any specific issues they may be facing.
To assist the team in supporting warranty programs covering software products and services for over 5,000 customers acrossthe country.
Perform all routine operations of the Tech Support team responsibly these cover trouble shooting, problem solving,answering customer queries and providing training relating to QLC range of product & services.
Maintain all required information about issues handled both directly as well as by any reporting subordinates to improve thequality and timeliness of Technical Support to customers.
To lead and train subordinates.

Additional Skills and Abilities
Should possess sound knowledge of Internet and Networking technologies.
Should have experience in installing/configuring different Operating Systems (Windows/Linux) in networking environment.
Should have experience in installing/configuring different Mailing/Groupware Systems like MS Exchange or Lotus Notes.
Understanding of Internet protocols like HTTP, LDAP, POP3, SMTP, IMAP and FTP will be an added advantage.
Those with technical support experience with a call center may also apply.

Required Candidate profile

To be completely familiar and conversant with all the features and benefits of the company's products and services, and to convey this to customers when required.
An outgoing personality with sound communication good written and spoken English.
Ability to resolve customer problems via phone/email.
Should be able to handle a fairly hectic work pace.
Must be open to a flexible schedule to meet demands of an operational business.

Academic Qualification
Graduation is a must candidates with a technical background (Graduate/Graduate Equivalent Diploma in software/hardware) will have a definite advantage.


Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Company Profile

QuantumLink Communications Pvt Ltd

QuantumLink Communications (QLC) Pvt Ltd is a software development company based in Mumbai, India. QLC designs and develops products and applications in the areas of email, Internet sharing, knowledge and process management systems.
View Contact Details+

Recruiter Name:Varsha Patil

Contact Company:QuantumLink Communications Pvt Ltd




Not Disclosed by Recruiter

Role Category

Technical Support


Customer Support Engineer/Technician

Employment Type

Full Time, Permanent